The current industry trend goes to native monitoring.  Today, every system, database, and application vendor offers its own monitoring solutions.  Native monitoring solutions are often more favored by the system/database administrators, better supported by the vendors, and more cost effective with less performance impact.  Another non-stoppable trend is the increasing popularity of open source infrastructure management tools such as Nagios.  The key to take advantage of these two trends is the requirement of a flexible and powerful event manager to correlate events from various monitoring systems and connect to the back-end help desk application.  BMC Impact Manager is an ideal candidate to meet this requirement. 

BMC Impact Manager (Event Manager & Service Impact Manager) is only 4 years old.  Similar to BMC PATROL without knowledge modules, it is a framework and engine, not a out-of-box solution.  Every implementation requires custom-developed rules using MRL and BAROC language.  Done correctly those rules will help you get to the root cause of the problems quickly.  Done incorrectly you will be buried in thousands of redundant alerts, pages and trouble tickets.  Unfortunately there is no document out there teaching you how to develop those rules correctly.  Fortunately you can leave the worry to us because we started developing correlation rules long before BMC Impact Manager was born.

With custom-developed rules, we can correlate events from various event sources and provide root-cause analysis.

With the current out-of-box configuration, you can configure your BMC Impact Manager in an active/standby failover mode.  With custom-developed rules, we can configure your BMC Impact Manager in an active/active failover mode that also works as a load balancer.

With custom-developed rules, we can optimize your two-way integration between your BMC Impact Manager and Remedy Help Desk Application to drastically reduce redundant trouble tickets.

With custom-developed rules, we can extend the GUI and features of BMC Impact Manager to meet your special requirements such as context-sensitive operation support knowledge base and on-demand blackout.