World Opus Technologies
Optimize Your BMC Software Solutions
Our Services
Consulting Services:

We provide the following consulting services for the following products:

  • BMC Event Manager & Service Impact Manager (BEM & SIM)
  • BMC ProactiveNet Performance Manager (BPPM)
  • BMC PATROL
  • BMC Portal
  • BMC PATROL Enterprise Manager

Our Services include:

  • Pre-implementation Assessment
  • Pre-Sales Support
  • Proof of Concept
  • Architecture Design and Planning
  • Large-scale Deployment
  • Product Upgrade
  • Installation
  • Monitoring Configuration
  • Automation Configuration
  • Product Customization
  • Integration with non-BMC products
  • Event Correlation
  • Root-Cause Analysis
  • Business Service Model Development
  • Migration of BMC PATROL Enterprise Manager to BMC Event Manager
  • Enterprise System Management Operation Support
  • Project Management
We are a firm believer of native management tools such as Oracle Enterprise Manager, EMC Navisphere, VMware VirtualCenter, etc.   We believe the most cost-effective enterprise system management solution is achieved through the integration of native management tools, open-source tools, commercial monitoring tools, and home-grown tools with BMC Event Manager.  No matter how good a software vendor is, products from one single vendor can never address 100% of business needs in an enterprise.  By seamlessly integrating BMC Software product lines with what you already have, our goal is to minimize your cost and maximize your return on investment.  Since we are not the re-seller of BMC Software or any other vendor, we are not trying to sell you products that you don't need.  

In the past few years, we have seen overwhelming success with our one-of-a-kind BEM integration approach.  Our clients are absolutely amazed on how easy it is to connect various management tools into BEM that is fully integrated with the back-end incident management solutions. With our add-on feature-rich knowledge base running in BEM, the entire enterprise monitoring is easily managed through a few mouse clicks  - no coding needed.
Add-on Software:
We have a long outstanding reputation of developing commercial software that meets the highest quality standard.  Many of our clients have relied on our custom-developed solutions to fill up the gap between their business requirements and BMC Software products' out-of-box features.  We have strong background in various programming languages such as C, C++, C#, Java, SQL, PL/SQL, Perl, TCL, PSL, MRL, and BAROC as well as J2EE and .NET technologies and we can develop just about anything that you have in mind.
We have the following products available:
  • BMC Event Manager (BEM) Add-on Knowledge Base 
  • BMC Event Manager (BEM) 2-way Integration Package with Microsoft System Center Operations Manager (SCOM) - requiring BEM Add-on Knowledge Base as prerequisite
Please contact us directly if you are interested in the detailed features of the above products.

For customized products based on your unique specifications, we develop
  • PATROL Knowledge Modules 
  • BMC Event Manager (BEM) Rules and Knowledge Base 
  • BMC Event Manager (BEM) Integration Modules with 3rd-party Management Solutions
And many more...
Training:

Certified on accelerated training and accelerated learning, we provide training courses on the following areas:

BMC PATROL Administration
BMC PATROL Knowledge Module Development
BMC Event Manager/BMC ProactiveNet Performance Manager (BEM/BPPM) Administration
BMC Event Manager/BMC ProactiveNet Performance Manager (BEM/BPPM) Architecture and Implementation
BMC Event Manager (BEM) and BMC ProactiveNet Performance Manager (BPPM) Hybrid Architecture and Implementation
BMC Event Manager/BMC ProactiveNet Performance Manager (BEM/BPPM) Knowledge Base Development
BMC Event Manager/BMC ProactiveNet Performance Manager (BEM/BPPM) Integration Module Development
BMC Event Manager/BMC ProactiveNet Performance Manager (BEM/BPPM) 2-way Integration with Microsoft SCOM
BMC Event Manager/BMC ProactiveNet Performance Manager (BEM/BPPM) 2-way Integration with IBM NetCool
BMC IBRSD High Availability Architecture and Implementation

And many more...

All our training courses are based on our hands-on experience from the real world, not just from the text books. Most of the training courses you have taken before start with product features and end up teaching something you don't need but missing many important things you do need.  Our training is totally the opposite.  We are a consulting company with extensive hand-on experience from the field.  We have done many successful implementations for our clients and we have also rescued many incorrect implementations.  Starting from your business/system requirements, we give you step-by-step instructions on how to install, configure, and customize BMC products to meet your needs.  

We teach you how to locate the hidden information that you need for your implementation, what product features to avoid to save you lots of headache later on, and what part of documents to ignore since it is practically useless.  We teach you how to size your environment, how to scale your implementation, and how to tune the performance.  We teach you the best practice, the tried-and-true tips, and the best-kept secrets.  Our training allows you to hit the ground running the very next day.  You won't be able to get the same training from anywhere else. We encourage you to take all training courses with BMC first and then come to us for the advanced knowledge so you can experience those "Ah-Ha" moments when learning finally becomes understanding.  In fact, more than 50% of the knowledge required for a successful BEM/BPPM implementation cannot be found in any BMC documents and training courses.

We teach the standard courses that are based on common requirements most customers have.  We also teach customized workshops that are based on the specific requirements for your environment only. We cannot wait to share everything we know with you...
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