While anyone can run an installation program by following BMC documents, what has set us apart from others is our ability to extend BMC Software's out-of-box solutions to meet our clients' business requirements exactly. Our proprietary framwork including 'cell extension library' and 'event/data integration pack', along with our extensive collection of PATROL custom knowledge modules, event management rules, and 3rd-party software integration modules, have helped our clients overcome many limitations with BMC out-of-box solutions. Many other professional service companies have teamed with us to provide complete service coverage to our clients. We specialize in the following customization:
Architecture designbased on your business requirements and budget limitation: We don't squeeze your business to fit into BMC's 'standard' architecture. We look at your data and event volume to determine the right number of servers and instances you need. We look at your business requirements to determine the best high availability option. We look at your operations capacity and budget limitation to determine the best way to migrate, integrate, or go with a hybrid architecture.
Phased approachmigration from BEM to BPPM and from BPPM to TrueSight: You don't have to make a big 'leap' from BEM into BPPM and from BPPM to TrueSight overnight. We have developed a phased agile-style approach that will not only preserve 100% of all scalability and high availability of your BEM cells and BPPM servers, it will also give you the option to go live in production at the end of each phase running in a hybrid architecture.
TrueSight/BPPM/BEM/PATROL extension: Our extension contains small changes in configuration files, PSL programs, BAROC classes, and MRL rules. Our extension is designed to quickly stretch BMC's out-of-box solutions one step further.
TrueSight/BPPM/BEM knowledge base development: Our TrueSight/BPPM/BEM knowledge base development goes beyond extension. It uses TrueSight/BPPM/BEM cell architecture as a platform to automate event processing and take various actions in any way you want. There is no limit on what can be achieved.
PATROL knowledge module development: Similar to TrueSight/BPPM/BEM knowledge base development, our PATROL knowledge module development enables you to monitor any application in your enterprise. Again there is no limit on what can be monitored.
Event integration with TrueSight/BPPM/BEM cells: Our proprietary framework includes a universal event adapter. We can integrate alerts from just about any software or device with TrueSight/BPPM/BEM cells by simply following this framework. Since the back end in our framework is standardized, the integration can be completed in a matter of days or even hours.
Data integration with TrueSight/BPPM server: We use PATROL custom KM as a wrapper to quickly integrate data collected by any monitoring tool into TrueSight/BPPM so that you can take advantage of the built-in baselines, dynamic thresholds, and prediction even you use another vendor's software or open-source software for data collection.
Incident ticket integration: We can quickly integrate TrueSight/BPPM/BEM cells with your incident ticketing system by adding the ticketing action using MRL rules. We can also configure your incident ticketing system to send ticket number and status back to TrueSight/BPPM/BEM cell.
We have received 2009, 2011, and 2013 Austin Award from Austin Award Program and US Commerce Association for outstanding services.
We strive to help enterprise IT to operate more proactively and to achieve the highest ROI of BMC Software product purchases. We work hard to meet your business requirements, lower your total cost of ownership, and meet your budget and time line.
Our subject matter experts are certified with
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FOR IMMEDIATE RELEASE
World Opus Technologies, Inc Receives 2013 Austin Award
Austin Award Program Honors the Achievement
AUSTIN August 8, 2013 -- World Opus Technologies, Inc has been selected for the 2013 Austin Award in the Computer Related Services category by the Austin Award Program.
Each year, the Austin Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Austin area a great place to live, work and play.
Various sources of information were gathered and analyzed to choose the winners in each category. The 2013 Austin Award Program focuses on quality, not quantity. Winners are determined based on the information gathered both internally by the Austin Award Program and data provided by third parties.
About Austin Award Program
The Austin Award Program is an annual awards program honoring the achievements and accomplishments of local businesses throughout the Austin area. Recognition is given to those companies that have shown the ability to use their best practices and implemented programs to generate competitive advantages and long-term value.
The Austin Award Program was established to recognize the best of local businesses in our community. Our organization works exclusively with local business owners, trade groups, professional associations and other business advertising and marketing groups. Our mission is to recognize the small business community's contributions to the U.S. economy.
SOURCE: Austin Award Program
Austin Award Program
We attribute our success to our unique combination of rare insight product knowledge and real enterprise IT experience. We have been at both sides of the table and speak both languages. Our subject matter experts have dedicated more than 20 years on BMC Software product lines including working for BMC Software as PATROL developers. We still keep close connection with BMC R&D and support as well as our ex BMC colleagues worldwide.
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