Our Services

We provide the following services to BMC Software customers:

Implementation

Migration

Customization

Add-on Products

Integration

Training

​Project Management

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Contact Us

BMC Product Lines

We specialize the following product lines from BMC Software:

BMC Helix Monitor

BMC TrueSight Operations Management Suite (TSOM)
BMC ProactiveNet Performance Management Suite (BPPM)

BMC Event Manager & Service Impact Manager (BEM & SIM)
BMC PATROL
BMC Portal

BMC PATROL Enterprise Manager (PEM)

Integration

- Event Integration Between 3rd-party Monitoring Software/Devices and TrueSight/BPPM/BEM Cells
- Data Integration Between 3rd-party Monitoring Software and TrueSight/BPPM Server Using PATROL Custom KM
- Incident Ticket Integration Between TrueSight/BPPM/BEM Cells and Incident Ticketing Software

We are firm believers of native management tools such as Oracle OEM, Microsoft SCOM, VMware vCOPs, Splunk, etc.  We believe the most cost-effective enterprise system management solution is achieved through the integration of native management tools, open-source tools, commercial monitoring tools, self-monitoring devices, and home-grown tools with BMC products.

Some of Our Recent Projects

- Enterprise file deployment through BMC PATROL

- Migration of HP OVO to TrueSight

- Migration of Xymon to TrueSight

- Event correlation on all availability events to minimize incident tickets

- Data integration with customized CMDB 

- Automation on server de-commission clean-up

- Migration of Nagios to TrueSight/BPPM

​- Implementation of Oracle Exadata monitoring and event correlation

- Implementation of PATROL remote monitoring 

- TrueSight and Entuity quick implemantation and integration

- BPPM architecture design and implementation involving 2 data centers, central/child BPPM servers, and 10 other monitoring software​

- Event integration from SAP Redwood using emails

- Event integration from AS400 using PATROL KM

- BEM to BPPM migration

- 2-way event integration with IBM Netcool

- 2-way event integration with Microsoft SCOM

- Event integration from VMWare vCOPs using SNMP traps

- Event integration from Nagios using OS scripts

- BMC Portal upgrade

- Event integration from Quest Foglight using OS scripts

- BEM high-availability cluster upgrade with no downtime

​- Event integration from OEM Grid Control

Data Center IT Infrastructure Monitoring Expert Since 2002

Austin, TX, USA              +1.5125734507            info@worldopus.com

Migration

- BMC TrueSight Operations Management (TSOM) to BMC Helix

- BMC Event Manager (BEM) to BMC TrueSight Operations Management (TSOM)
- BMC ProactiveNet Performance Management (BPPM) to BMC TrueSight Operations Management (TSOM)

- BMC PATROL Enterprise Manager (PEM) to to BMC TrueSight Operations Management (TSOM)
- BMC Portal to PATROL

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Through phased approach, we will help you keep what is relevant in your existing product while taking advantage of the new features.

For BMC Software Customers

One of our specialties is to help BMC Software customers to implement and customize BMC system monitoring solutions. What has set us apart from others is our ability to extend BMC Software's out-of-box solutions to meet our clients' business requirements exactly. Our tried-and-true best practices, our data-driven and operations-focused approach, along with our extensive collection of PATROL custom knowledge modules, event management rules, and 3rd-party software integration modules, have helped our clients overcome many limitations with BMC out-of-box solutions and maximize their ROI.  

Implementation

- Pre-implementation Assessment
- Proof of Concept
- Architecture Design and Planning
- Large-scale Deployment
- Product Upgrade
- Installation and Configuration
- Rescue Mission and Re-Implementation

- Modernization of Old Custom Code through Reverse Engineering
- Business Service Model Development
- Operations Support
- Project Management

Customization

- TrueSight/BPPM/BEM Cell Knowledge Base Extension
- TrueSight/BPPM/BEM Cell Knowledge Base Development
- Event Correlation
- Root-Cause Analysis
- PATROL Knowledge Module Extension
- PATROL Custom Knowledge Module Development

We have a long outstanding reputation of developing commercial software that meets the highest quality standard.  We have strong background in various programming languages such as C, C++, C#, Java, SQL, PL/SQL, Perl, Python, PowerShell, Shell, PSL, MRL, and BAROC as well as J2EE and .NET technologies.  We can develop just about anything that you have in mind. 

Add-on Products

- TrueSight/BPPM/BEM Cell Extension Library
- PATROL Knowledge Module for CACHE Database

- PATROL Knowledge Module for Enterprise CI/CD File Distribution

Our Cell Extension Library includes all the common features in event management from automated ticketing to 4 levels of blackout controls, and from aggregated event correlation to delayed notification. All events are processed, presented, and notified in a consistent format no matter which event source they were originated. Our Cell Extension Library includes most features in EOT/EMF from BMC but ours is much easier to use through Microsoft Excel and can be completed by people with no access to admin console. Plus we have more features on event closing options. 

Training

Implementation Training
- TrueSight/BPPM/BEM/PATROL Installation and Configuration
- TrueSight/BPPM/BEM/PATROL Administration
- ​TrueSight/BPPM/BEM/PATROL High-availability Options and Design

- BEM to BPPM and TrueSight Migration